At Wessco Shop, we stand behind our industrial containment products with the same reliability we build into every container, filtration system, and spill control solution. If you need to return or exchange an item, our process is designed for facility managers and operations professionals who value efficiency.

Eligibility Requirements

  • Timeframe: 15 days from delivery date
  • Condition: Unused, in original packaging with all seals intact
  • Documentation: Include original packing slip or order confirmation
Non-Returnable Items: For safety and compliance reasons, we cannot accept returns on:
  • Custom-configured industrial filtration systems
  • Opened spill containment materials
  • Temperature control units with installed consumables

Step-by-Step Return Process

  1. Initiate Request: Email [email protected] with your RMA request using our template below
  2. Receive Authorization: Our logistics team will respond within 2 business days with an RMA number and instructions
  3. Package Securely: Use original packaging when possible. For heavy-duty containers, reinforce with additional padding
  4. Ship: Send to our Macy facility via tracked carrier (return shipping at customer’s expense unless due to our error)

Refund Processing

Once received and inspected (typically within 5 business days):

  • Timing: Refunds processed within 3 business days of approval
  • Method: Original payment form (credit cards via PCI-compliant system, PayPal to original account)
  • Deductions: May apply for missing components or repackaging fees for non-original containers

Exchange Process

For industrial professionals needing different specifications:

  1. Follow standard return process
  2. Note requested replacement item in your RMA email
  3. We’ll ship new product once return tracking shows in-transit
  4. Price differences will be reconciled via your original payment method

RMA Request Template

Subject: RMA Request – [Order #XXXXX] Wessco Shop Team, Please process a return/exchange for my order: Order Number: [Insert] Date Purchased: [Insert] Item(s) for Return: [Product Name, SKU, Quantity] Reason: [Defective/Incorrect Item/Other – please specify] For exchanges: Requested Replacement: [Product Name, SKU, Quantity] I confirm: – Item(s) are unused and in original industrial packaging – All safety seals and components are intact – Original documentation will be included [Your Name] [Company Name (if applicable)] [Daytime Phone] [Email Address]

Industrial-Grade Support

Our operations team understands the critical nature of containment systems in your facility. For urgent matters regarding returns of mission-critical equipment, call +1 (402) 555-WESSCO and reference your RMA number.

Return Address:
Wessco Shop Returns
613 North Avenue
Macy, US 68039